May 4: Kuwait Lifting

There’s not a lot to report since my last letter. Please note that this will not stop me from writing at great length! It only means that the actual content may be hard to spot. Please further note that although these two sentences certainly imply that there will be at least some content in this letter, they do not outright say it; this may be worth remembering when you reach the end and discover that you have learned nothing other than that I occasionally write to entertain myself.

This is no guarantee of quality, as earlier I was entertaining myself by bouncing a screwdriver off of a can of V8 in an effort to discover at exactly what height the falling screwdriver would puncture the can, likely covering everything on my desk in a fine spray of red mist. Sadly, I grew thirsty before learning the answer to this, and instead contented myself with poking the empty can with the screwdriver until it was full of holes, after which I used it to cast interesting light patterns on my desk. Now I have the lyrics to “Psycho Killer” stuck in my head. Je me lance, vers la gloire!

As you may have gathered, it’s not terribly busy around here this morning. Most of the folks working over here only get one day off, but those days are staggered across Friday, Saturday and Sunday. That means that all three of these days tend to be sort of quiet, and since everyone I’d be working with in Germany and the rest of Europe has Saturday and Sunday off, those two are especially low-key. This is made worse by the fact that I’ve contracted a serious case of Short Timers’ Syndrome, which manifests as the sure knowledge that no matter what I do, I will be neither praised nor punished in the little time remaining at this job. I’ve got twenty days left here. Counting what remains of today, that’s 142 hours of work left.

You may have spotted that today is the fourth of May, and that 5 + 20 does not yield 38, even counting Wednkends. June eighth is, of course, the day the contract was meant to end. After much hemming and hawing, it was eventually decided on as the date to which they intended to have us stay here. Unfortunately, the plans of mice and men all gang agly, as they say, when the aforementioned mice and men fail to read their own rules and regulations.

It turns out that even with an Exception to Policy, the longest the Army was willing to extend our access to the base was thirty days past the end of the original visa. Allowing people to work for 120 days on a visa which explicitly forbids working seems more than fair to me, honestly. Unfortunately, it stops us cold on May twenty-seventh, eleven days before the end of the contract. I’m fairly certain that this means I’ll be heading out on the twenty-eighth, although my company seems to believe—in the face of all evidence—that it will somehow be possible to get a work visa in less than a month. This is the same visa which, back in January, wasn’t going to be worth the time and expense of getting for a mere year-long contract. Now, for eleven days, we’re suddenly supposed to make it happen. I’ve broached the idea to Bastian, our contact with the Kuwaiti sponsor, and he’s been polite enough to wait until I hang up the phone to laugh out loud, but I can hear the chuckle in his voice.

Speaking of work-related absurdities, my company has, for some reason, chosen to mark Friday as my day off on my timesheet. I wouldn’t really care, except that this prevents me from writing in my hours worked on Fridays. Instead, what I’ve been doing is writing a 0 on Wednesdays, then going back and changing it to the hours I actually worked on Friday. This causes the timesheet to ask me why I made a correction, and I use this space to explain that if the accounting department could please update my timesheet, I’d be ever so grateful. I quickly realized that no one was actually reading this, though, and so my explanations went from professional and succinct to flowery and verbose, and have now moved on into utter ridiculousness. My entry for last week read:

The seasons pass by
My timesheet remains unchanged
I don’t work Wednesdays.

I then added “It’s a haiku!” at the end, in case this was unclear to the imaginary reader, although I imagine he’d gotten that. I suppose I should probably bring this problem up with an actual person, but I figure that as long as I’m including notes explaining the issue, I’m still making sure that the timesheet is correct to the best of my knowledge and ability. That’s all that the signature block asks of me, after all. And it’s really hardly worth making an issue of now, when I’ll likely just have to have it changed again in less than a month.

Interestingly, I don’t yet know what I’ll be doing for my company when I come back home, nor how much money I’ll be doing it for. You’d think that these might be the sort of things I’d like to know about, but honestly, I’m more concerned about finding a good deal on a pool table. It turns out that there’s quite a lot to consider. Pool tables are hideously expensive to ship, as full-sized ones weigh around a thousand pounds, and just as hideously expensive to have installed, due to all of the careful balancing and leveling that has to be done. Because of these and other hidden costs, any advertised price on a pool table is extremely suspect, and must be examined with great care.

My job, on the other hand, is a fairly straightforward deal. I’ve been working with these folks for six years now. No one’s out to gouge anyone on this. At some point, I’ll sit down with the bosses, and they’ll tell me that they’d like me to take over the outgoing system administrator’s job. I’ll ask them what they intend to pay me for this, and they’ll ask me what I think I’m worth. I’ll suggest that they pay me the same thing they were paying me in Kuwait, and they’ll explain how they can’t really do that, situations are different, no hazard pay, contracts expiring, everyone in the poorhouse, all wearing rags and working out of cardboard boxes while stealing wireless from a nearby Starbucks, so how about they pay me what I was earning before as a programmer?

I’ll counter with the fact that I’ve got a house and a dog to take care of, and with a new pool table on the way I just can’t accept that sort of salary cut, and so on. I’m thinking about just presenting them with a script of their side of the conversation before we begin. That way we can all focus more on the dramatic presentation of the lines and really make it a good performance. The end result will be that I’ll make less than I’m making now—unfortunate, but nowhere in the States is going to pay me what I was making here, even leaving out the free car, apartment, food and gas, not to mention the tax-free status—but more than I was making before I left in January. It’s predictable, but then again, I don’t really want M. Night Shyamalan writing my salary negotiations.

People have been asking me if I’m looking forward to being home again, and I don’t quite know what to say. It’s in my future, so in that sense, I’m clearly looking forward to it. I have plans that I intend to undertake upon arriving, so there’s that, as well. But I haven’t missed it, really. If I weren’t heading home in a month, I’d have plans here for the same time frame. I’m happy being where I am. When I go somewhere else, I’ll be happy being there, too. It’s just the way I operate. I suppose it’s easy to be contented when your situation is as consistently fantastic as mine is—but then again, perhaps it’s easy to have a consistently fantastic situation if you’re always contented.

I recognize that any truism created by reflecting the first half of the sentence to form the second is suspect, and that borrowing formulations from the Mad Tea Party is entertaining, but not necessarily useful. After all, “I like what I do” is not necessarily the same as “I do what I like.”

Although, like the Dormouse, it most certainly is the same for me!

April 20: Blame it on Bahrain

I’ve been in Kuwait for nearly ninety days now, which means that my tourist visa is about to expire. This, in turn, means that it’s time to enact the ridiculous plan wherein I run out of the country, tag a wall, yell “Base!”, and run back in, grabbing a new visa on the way. I leave tomorrow for Bahrain, where the aforementioned wall is located, and should have just enough time to see the country out of airport and car windows before it’s time to come back.

This is, of course, assuming that things go according to plan. I haven’t had great luck with plane tickets this trip, though, and the events leading up to this trip aren’t filling me with confidence. Our company’s contact in charge of setting up this trip, Bastian, called me today to let me know that I was booked on a plane tomorrow at 3 PM. Now, there’s technically no reason why I’d really need more than twenty-four hours’ notice. I knew it had to be sometime in the next few days, since my visa’s just about up. Still, it might have been nice to have some warning.

He told me that he’d bring the ticket to me sometime after 3:00 today. It’s currently 9 PM, which admittedly is undeniably after 3. It’s just that a quarter day after 3 is rather longer than I was expecting. I could call him to find out where he is, and I suppose I will if he hasn’t shown up in the next hour, but for now I’m entertaining myself by speculating on how they expect me to get to Bahrain without a plane ticket.

Bastian’s original plan was to have me leave on the twenty-sixth and come back on the twenty-seventh. I’m not sure why he wanted to do this on the exact last day, but even after I explained that I was likely leaving in June, the earliest I could get him to agree to arrange the flight was the twentieth. At the time, I had assumed that this was because he didn’t want to have to set up a last minute flight, but now I’ve sort of gathered that he just waited until today to set the flight up anyway, so I don’t know why he was so insistent on putting it off.

Thanks to the delay, I may end up getting another paid vacation out of this. I’m leaving for Bahrain on the twenty-first, and I’ll be back on the twenty-second. I have the twenty-third off, which means the first day I’ll be back at work is the twenty-fourth. The twenty-seventh is the last day I’ll be allowed on base with my current badge. And we’ve just learned that under US Army rules, when you renew your tourist visa, you’re not allowed to use it to work anymore. They figure that if you’re here working for more than ninety days, you really ought to get a work visa. Sounds fairly reasonable to me; I believe I said something similar when I first found out that we’d be working illegally, too. Anyway, it turns out that if you want to get a new badge on a renewed visa, you need an Exception to Policy form signed, countersigned, and certified. This takes between forty-eight hours and two weeks. The badge office opens at 1 PM and, as mentioned, I can’t get there until the twenty-fourth. That means that at the earliest, my paperwork will get approved one hour before I leave work on the penultimate day of my badge. Planning on everything going perfectly is not generally a recipe for success, but there’s not a lot else I can do at this point.

I’d like to take this opportunity to point out that months ago, I correctly called the badge renewal as a point where things would go horribly wrong. In fairness, I also named absolutely everything else I could think of as an opportunity for things to go horribly wrong, so my prediction is perhaps less impressive than it might have been. On the other hand, I’ve been right about 85% of the time, and the 15% where I’ve been wrong includes the bits where things went wrong in surprising and unexpected ways.

Assuming that I actually receive a plane ticket at some point tonight, though, I don’t anticipate any problems with the Bahrain trip itself. This is because I’m heading to that country with none of their currency, to a hotel I don’t currently know the name of, on an unknown flight number and airline, having been given only round numbers for when to get to airports I’ve never been to before, with no knowledge of traffic conditions, parking situation, or anything like that. It’s just too obvious a sticking place. I expect everything to go swimmingly, just because it shouldn’t. I’m a great believer in the perversity of the universe, and in this sort of situation, two wrongs most certainly make a right.

April 13: Kuwait and See

I have occasionally been accused of not telling people things, sometimes things which these people feel are of great import, and are the sorts of things that I really should have shared without extensive prompting. This is, on the whole, an entirely fair accusation. I routinely fail to tell people things. If something is certain to happen, I’ll happily tell folks about it—but if it’s still up in the air, I tend to wait for it to gather more reality before I start disseminating information. I hate having the unconversations that result when things change after I’ve already told people about them.

An unconversation is any exchange where the main purpose is to retract information. It may not be the most accurate term, but it is fun to say. This balances the fact that unconversations are always somewhat awkward. People begin with what they feel is a safe conversation opener, like “So, I hear you’re coming back in June!”, and I have to shoot them down. A lot of the time, I can’t even relate something more reliable to replace the erroneous information, so I know I’m just prepping for more unconversations in my future.

I have a story about a secretary and a pen, which I like to tell to explain my reluctance to discuss future plans. In its short form, it goes like this: I came to work one day shortly after my company had hired a new secretary, and saw her writing on her desktop day planner. I asked what she was doing, and she told me that she was writing in the boss’s travel plans.

“In pen?” I asked, incredulous.

She told me that they’d already bought the tickets, and it was absolutely certain. I shook my head and walked on. A couple of days later, entering work, I saw her writing on the planner again, and noted some large scratched-out areas. Again, I asked what she was writing. In response, she simply waved her pencil at me.

The long form looks about the same, actually, only with more dialogue. It’s not a lot longer by word count, but when you write it out, it takes up an annoying amount of space. There is a shorter version of the story, too, but it relies on people already being familiar with the longer version. When those who’ve already heard this tale ask me about upcoming plans, I simply say “In PEN?”, and they get the message. They then tend to ignore the message and press me for information anyway, which I assume is because they like to force me into future unconversations.

You may have noticed the example earlier where I mentioned coming back in June. This is because the current plan is, indeed, to kick us out when the contract expires on June eighth, due to a lack of funding for renewal. The plan seemed to be fairly solid, so I told a few people—and within hours, received notification that this was being “re-examined.” It’s been several weeks of ongoing re-examination, and there has been no further word. Yesterday, I made the executive decision to believe in the June eighth date, under the theory that, like Schroëdinger and his cat, the waveform would not collapse without the imposition of an outside force. I believe I may have focused too hard, though, as I learned this morning that we’re now slated to return on May thirty-first. I don’t know what they plan to do with the money for the last eight days of the contract. Perhaps they intend to throw us a really big party! I won’t be holding my breath for that one, though.

I’m not overly distressed by this potential change in plans, as I think I’ve done a good job of getting what there is to get out of Kuwait. I’ve been to see the water towers, and been jet-skiing in the Gulf. I’ve learned enough Arabic to manage to communicate when buying food in the corner stores, and although I could probably have gotten by on English and pointing, this way is more satisfying. I’ve been in the citywide traffic jam of National Day, and driven around a fair portion of the country by virtue of having no idea where I was. I’ve woken up to calls to worship broadcast from the mosques’ megaphones, distorted into weirdly Lovecraftian chants by echoes and the wind. I wouldn’t say I fit in here, but I would say that I get by, which isn’t bad for only a few months in.

Kuwait’s an interesting place, but I just can’t find anything Kuwaiti here. It took me months to find tchotchke shops, and the only ones I’ve discovered are Indian. They sell neat trinkets, but they’re not local. The closest thing I’ve been able to find to Kuwaiti cuisine is a Lebanese restaurant. Everything’s a mash of the cultures that meet here, and almost nothing seems to be original to the area. I’m all right with this, as it allows me to kick back and read a book without feeling like I should be out there doing things that I won’t have a chance to do anywhere else—but on the other hand, I feel like I should feel like I should be out there, which gives me an odd sort of meta-angst. It’s too ephemeral a sensation to really affect me overmuch, but it has spurred some of my longer, fruitless drives seeking kitsch and tourist attractions.

I don’t mean to imply that I haven’t been having a good time here. It’s undeniably different, in ways which are largely good and nearly always entertaining. There’s some fantastically interesting architecture, both new and old, and the cultural differences are really neat to observe. It’s just hard to put that in a box to send back to someone to say, “I’m in Kuwait and thinking of you.”

So, for what it’s worth: I’m in Kuwait, and thinking of you.

March 28: Talking the Talk

In a startling departure from tradition, most of this email is not about things going wrong. Therefore, I’d like to begin with a quick postscript to the SunTrust idiocy, just so those of you who view me as your own personal Book of Job won’t feel let down.

In what I initially believed was a stroke of luck, I received an email survey from SunTrust the other day, inviting me to let them know how I felt about my recent interaction with them through their secure message center. As you may recall, I had quite strong feelings regarding this, and I was looking forward to the opportunity to share these with SunTrust directly. So I clicked on their radio buttons, expressing my displeasure with circles loitering near the bottom of the scale, and filled in the comment box with a short but pointed diatribe, detailing my issues and outlining how I felt the bank could improve its service. I clicked “Submit,” and found myself at a screen with the SunTrust logo and a variety of SQL form submission errors.

“Error: cannot write to file,” it said, and “invalid variable in field.” “Invalid submission,” it added, and “overflow.” Down at the bottom was a cheery note reading, “Thank you for your comments! Your input has been saved.” Yes, I’m just sure it has. SunTrust: official bank of wooden nickels.

Anyway, despite my wranglings with the institution holding all of my money, I’ve been out and about a fair bit since arriving in Kuwait. However, I haven’t really done anything that I feel is distinctly Kuwaiti. Nothing I’ve sought out has really struck me as unique to this country, or even to this region. The only thing so far that I can really say  couldn’t have seen anywhere else is the climate. The dust storm yesterday that turned the entire day dark orange is an excellent example of the sort of weather I just don’t see back home. I remarked several times that it looked like we were on Mars. I tried not to make that particular comment more than once to any one person, but I just couldn’t shake the feeling. You remember those first pictures that the Mars rovers sent back, with a bleak sandy landscape under a red sky, with the sun a tiny actinic point far up above? It looked just like that, only with buildings. Which, for the record, is about the only thing that could have made the Mars rover pictures cooler.

A large part of the problem I’m having in finding local color is that most of the population isn’t local, and those who are want to be citizens of the world. I still haven’t spoken more than a few words of Arabic to a native speaker, which is at least in part due to the fact that most of them would rather speak French or English. The other day at a gas station, I was making small talk with the attendant, a guy who was the very picture of a modern young Arab sheik—white robe, white head covering, mirrored sunglasses, laid-back attitude.

“Good afternoon,” he said to me, in thickly-accented English.

“Good afternoon,” I said. “You know, the only Arabic greeting I know is ‘a salaam aleikom.’ How do you say ‘good afternoon’ in Arabic?”

“Screw ‘a salaam aleikom.’ ‘Good afternoon’ is better.” He paused, and I considered the two copies of myself looking back from his mirrored sunglasses. “I’m from America. You?”

I grinned. “Also from America.”

He raised one hand slightly, as if to say, “Well, there you go.”

Even if I did find someone interested in speaking Arabic to me, though, I’d be in a bit of trouble unless they were immensely curious about subjects like the various places in the house where a mouse was. In that sort of conversation, I could hold my own quite well. “Laysa hunaaka faar taht al-sareer,” I could say confidently, gesturing to the bedroom, then to the kitchen. “Hunaaka firaan fee al-furn, wal-thallaja.”

I wouldn’t actually say “firaan,” though, because I wouldn’t remember that “mouse” had an irregular plural. I’d probably say “faaraat,” the equivalent of “the mouses.” This is something of an intentional choice on my part. The part of my book on basic Arabic that introduced plurals reads, in essence: “Arabic words are pluralized by adding -aat to the end. This is true for everything which doesn’t take an irregular plural. Unfortunately, the list of words taking irregular plurals is not merely extensive, but includes almost every word you’ve learned so far.”

My vocabulary at the moment consists of perhaps fifty nouns, half a dozen prepositions, and some useful words like “yes,” “no,” and “there is.” I’m working on some adjectives, but I haven’t learned any action verbs yet, which puts me slightly behind my parents’ dog in being able to comprehend a language I can’t speak. So, when faced with the proposition of doubling the number of words I had to remember without actually expanding my vocabulary at all, I chose instead the path of sounding ridiculous by saying “the mans” and “the mouses” for a while.

I think it’s a good call, as I was almost certainly going to forget that the plural of pen, “qalam,” was “aqlaam,” while the plural of window, “shubbaak,” was “shabaabeek.” I envisioned myself getting them tangled, asking someone for their qalmaameek, only to discover that that was a marriage proposition or something. Far safer, I felt, to simply tack -aat onto everything until I got a handle on the language.

My book suggests that there are rules governing some of the irregular plurals, which the authors have chosen not to share with me in this volume. Presumably, this is so that I will be forced to buy more books from them. The text is peppered with hints that there is much more knowledge just out of my grasp. “Later, patterns will emerge that will help you, but we’re keeping this knowledge secret for now,” it says, regarding the plurals. In another section, it taunts, “The verb ‘to be’ is not generally used—in the present tense. Good luck talking about something that’s already happened, sucker!” These quotes are from memory, so it’s possible I’ve amplified them a bit.

Most of the grammar seems fairly straightforward, which convinces me that there’s much more they’re not telling me. “The” is the only article; just tack an “al” onto the front and you’re good to go. As a side note, this makes reading road signs at highway speed a bit challenging. I’m still a bit slow at reading the Arabic, which means that when I’m tearing down the freeway, I don’t always have time to read the whole word to figure out where I am. I’ll get the first few letters, the first two of which invariably turn out to be “al.” You’d think I would learn to skip ahead two letters, but you would be, at least thus far, mistaken. My driving monologue contains a lot of, “All right, where am I? ‘alree’—shoot. ‘The Ree’ something. That’s helpful.”

“The” also marks the difference between an adjectival phrase and a full sentence. If you’re saying “the big mouse,” it’s “al-faar al-kabeer.” if you leave off the second “al,” the meaning becomes “the mouse is big.” This appeals to me, although I think it’s mainly because I can delude myself into thinking that I’m using full sentences just by tacking together two words. I’ll take my victories where I can get them.

I haven’t mastered the various possessive endings yet, mainly because every time I read the list all at once, I feel like I’m going through the stages of choking. “Ee, ak/ik, uh, haa, naa, kum, hum.” The last two are the gasping breaths taken after the Heimlich has been administered. Although this is an amusing visual, it’s not terribly helpful as a mnemonic, as I just imagine random sounds. I should be able to make this work though; the only mnemonic that’s stuck with me lately is “Mickey Killed Goofy For A Bodily Organ,” so clearly the morbidity appeals to me. That’s related to stars, though, and thus is somewhat out of place in the current discussion.

As you may have noticed from the above list, there’s a different pronunciation for the “your” ending depending on whether you’re talking to a man or a woman. I keep idly wondering what happens if you use the wrong one—do you have to apologize? If I walk into a room, see a rodent and ask, “Hal haatha faarak kabeer?”, then turn around to find out that the room’s occupant is a woman, will she be offended? I hope not, because I don’t know how to say “I’m sorry.” The best I could do is say, “Anti indik faaraat fee ghurthik!”—”You have mouses in your room!”—in an offended tone of voice, and hope to sidetrack her into apologizing for the vermin. If it worked, I might even learn how to say “I’m sorry,” although I’d likely end up saying it with a feminine ending.

This is similar to my plan for learning how to say “you’re welcome,” actually, and will probably work out about as well. Basically, the way it goes is, I say “shokran” to people, and listen for what they say back, on the assumption that that will be “you’re welcome.” So far, no one’s said anything back, which means either that my pronunciation is way off, or that it’s culturally acceptable to ignore people when they say “thank you.” I’m scrupulously avoiding doing anything that might be construed as helpful until I figure out which of these two it is. After all, if no one has a reason to thank me, I can’t give offense with an inappropriate response. There’s a flaw in this plan, of course, but if anyone points it out to me, I’ll just thank them and hear what they have to say in return.

March 18: Suntrusty Companions

You may have noticed that the subject line of this letter does not contain a Kuwait pun. This is not because I am out of them! Oh ho ho, you should be so lucky. No, it’s just that this particular letter is only tangentially connected to Kuwait. This mess would not have occurred were I not here, of course, but that hardly makes it Kuwaiti.

Kuwait is involved only in that for some reason, very few places here accept credit cards. Even the businesses that claim to take cards look at you askance when you attempt to hand them a card. Oftentimes, the machines are broken, or fail to transmit the information. Basically, using credit cards in most places here is just an unnecessary hassle, and it’s far better to just use cash.

When I arrived here, I withdrew 150 Kuwaiti dollars from an ATM, partly because I needed some cash and partly because I wanted to make sure my card worked and that my bank wouldn’t cut it off when they saw it used overseas. I got the money without incident, though, and received no notifications that my card had been frozen, so after a week or so I figured I was in the clear. I remained under this impression until last week, when I attempted to withdraw some more money, and was denied by the ATM.

The short version of the story is that the fault is entirely mine. Although I checked my credit cards to make sure that they wouldn’t expire while I was overseas, I forgot to check my bank card. It expired in January, and since I landed here on the twenty-sixth, it worked fine then but quit working shortly thereafter. I called up Suntrust and they spotted the problem quite quickly. It was a fairly painless phone call, except for the crippling shame I felt upon realizing the depth of my idiocy.

The phone, however, was not my first choice. I first attempted to resolve this through email. Within their online banking site, Suntrust has a secure message service for contacting their customer support. “Support” is, as it turns out, a bit of a misnomer. I’ve built better support out of toothpicks and dental floss. What it actually is, as far as I can tell, is an automated response which scans your letter for key words, and sends a form reply back. At least, this is what I’m hoping it is. It does take them a day to respond each time, which may mean that there are actual humans hand-disregarding each letter. If so, it’s a senseless waste of labor. I’d offer to write them a program to automate the process, but I’m sure I’d only get a form letter in response.

What follows is the actual exchange I’ve been having with SunTrust. Edits have been made to clean up the formatting, but they’re otherwise exactly as they were sent. It’s worth mentioning that each successive letter contained the previous letters, indented but complete, so all of the information was available to each customer service representative, had they cared to read it.


Dear SunTrust,

I attempted to use my ATM card to withdraw money from a non-Suntrust ATM today, but was met with the message “Your transaction could not be completed.” As the ATM provided no further details, I would like to confirm that there are no problems with my account.

If my card has been deactivated because it is being used in Kuwait, I assure you that I am the one using it, as I will be here for the next several months. If this is what has happened, would it be possible, in the future, for me to receive some manner of notification when my account has been cut off?

Thank you,
–Micah Edwards

Thank you for contacting SunTrust. This message is regarding your inquiry about using your card out of the country.

Please call International Call Security at 800-7887-2835 for assistance regarding your card.

If you have any additional questions or comments, please feel free to contact us again via email or by telephone at 800-SUNTRUST. We are available from 6:00 a.m. – Midnight ET, 7 days a week and look forward to satisfying your future financial services needs.

Thank you for banking with SunTrust. We appreciate your business.

Sincerely,
Ria K.

Dear SunTrust,

I would much rather resolve this through email, as it is both inconvenient and expensive for me to call the United States from Kuwait. My card worked without any issue when I first got here. Is there a reason why it no longer does?

If you are not able to assist me with this online, please direct this message to someone who can.

Thank you,
–Micah Edwards

Thank you for contacting SunTrust. This message is regarding your traveling plans.

I apologize for any inconvenince caused. We appreciate your efforts to keep us informed concerning your travel plans. Please provide us the exact details concerning your travel so that we can notify your check card with this information. We believe you will not experience any problem while using your check card. For further assistance, please call our International toll free number at 800-STTRAVEL (800-7887-2835) or International Collect Call Number at 407-762-5777.

If you have any additional questions or comments, please feel free to contact us again via email or by telephone at 800-SUNTRUST. We are available from 6:00 a.m. – Midnight ET, 7 days a week and look forward to satisfying your future financial services needs.

Thank you for banking with SunTrust. We appreciate your business.

Sincerely,
Catherine S.

Dear SunTrust,

Can you please confirm that my ATM card has not been disabled? Despite the previous assurances, I am still unable to withdraw money from ATMs. I have observed other people using these machines, so I know that they are in service; however, I receive only a “Your transaction could not be completed” error.

The previous replies have only indicated that it is believed that I will not encounter problems. However, as I currently am having problems, I would like someone to please check and make sure that my card is functioning. If it is, please let me know. If it is not, please reenable it as soon as possible, and let me know that this has occurred.

Thank you,
–Micah Edwards

Thank you for contacting SunTrust. This message is regarding your inquiry about the ATM.

Please visit your nearest branch with the card for further assistance.

If you have any additional questions or comments, please feel free to contact us again via email or by telephone at 800-SUNTRUST. We are available from 6:00 a.m. – Midnight ET, 7 days a week and look forward to satisfying your future financial services needs.

Thank you for banking with SunTrust. We appreciate your business.

Sincerely,
David T.

Dear SunTrust,

I am, as I have mentioned, in Kuwait. This means that my nearest SunTrust branch is several thousand miles away; accordingly, it is not terribly likely that I will be stopping by to obtain assistance with my problem.

I have resolved my initial problem by calling your 800 number; the error was on my end. However, there is no reason that the problem could not have been spotted by the person reading my first query, had they actually looked up the information on my account. I’m curious why all of my questions on here were met with form responses, and no actual investigation into the matter. Do the representatives answering the secure messages not actually have access to the accounts? If so, what is the point of this service?

Precisely,
–Micah Edwards

Thank you for contacting SunTrust. This message is regarding your inquiry about the previous email correspondence.

I apologize for any inconvenienced caused. Please contact our international Toll Free number at 800-7887-2835.

If you have any additional questions or comments, please feel free to contact us again via email or by telephone at 800-SUNTRUST. We are available from 6:00 a.m. – Midnight ET, 7 days a week and look forward to satisfying your future financial services needs.

Thank you for banking with SunTrust. We appreciate your business.

Sincerely,
Bobby C.

Dear SunTrust,

Thank you for your latest form letter. However, this generic response does nothing to cause me to believe that you have read my previous message, or indeed any of the preceding messages.

I could, as you suggest, call your International Toll Free number—all eight digits of it. What option do you suggest I choose for my query “Why does the online customer support service refuse to support the customer?”

I appreciate your assistance in this matter.

Rhetorically,
–Micah Edwards


As you’ve no doubt gathered from the last reply, I’ve quite given up on getting anyone to read these letters. I find that form letters bring out some of my most pithy wit, though. I view it as a challenge. Perhaps if I’m sardonic enough, I’ll actually get them to crack and force a real response out of them. And even if I never do, I’m honestly enjoying the exchange at this point. I no longer need or expect anything out of it, so they can’t disappoint me. It’s just about the banter at this point. It’s like playing tennis against a wall: you’re not going to win, but it’s a good way to keep in practice all the same.

At this rate, I’m gonna go pro.

March 8: Lying in Kuwait

I think I’ve reached a lull in things going wrong. As of Thursday, I at last have a vehicle which is registered to drive on the Army base. They fought me to the bitter end to make the process as obnoxious as possible—although really, I wouldn’t have it any other way at this point. If I’d been able to just walk in and get it registered, I would have been quite surprised and probably a bit disappointed. It would have been anticlimactic.

Fortunately, the Army didn’t let me down. When I brought them the paperwork on March fourth, I was told that as of March first, I now needed an additional piece of paper proving that I really had rented the car from a rental agency, and not merely stolen it off of their lot. Without this, they weren’t willing to register my car—which was just as well since, as my co-worker pointed out, I had left the car at home, which was going to make it awfully hard for them to apply the barcode sticker to the windshield.

A couple of days later, I’d gotten my hands on the appropriate paperwork. I made copies, I drove the correct car to work, I went to the back gate where the parking lot outside of the base is. The guards on duty told me I’d have to go in through the front gate, so I circled back around to the front gate, where they diverted me down a side path to a spot immediately past the back gate. I parked my car, waited in line for over an hour, and got to the window where they issue temporary vehicle passes. The man on duty there told me that my photocopies were not good enough, and demanded originals of all of the documents. Fortunately, I’d expected this gambit and had brought the originals along as well. In fact, I’d brought nearly every piece of paper in my house, up to and including a roll of paper towels I found in the kitchen. I didn’t think they’d need my inoculation record, but I didn’t want to get turned back because they suddenly decided they wanted to see it.

The man quizzed me for a while on information already on the paperwork, as if to catch me in a lie:

“So this vehicle—is it yours?”
“No, the company leased it, like it says there.”
“Mmhm. So you own it, then?”

In the end, he was forced to reluctantly issue me a temporary vehicle pass so that I could drive onto base and get my permanent pass. This took about a half an hour, after which time I was once again turned away from the back gate simply because they wanted to see how many times they could make me circle the base before allowing me inside.

After passing through the front gate a second time, I stood around for a while while they performed the daily inspection of the cars to make sure no one was smuggling dangerous weapons onto a military base. At some point during this, I heard a brief honk, as of a car being locked by remote, but I didn’t immediately connect this to the fact that I’d just knocked my arm against the pocket of my jeans. Indeed, it wasn’t several minutes later, when a car alarm started going off, that I put the two events together and hit some buttons on my keymote, just in case. The car alarm stopped, and I looked around to see if anyone had noticed that I was the idiot who’d just set off my car alarm in the inspection line. Fortunately, I appeared to be in the clear, although the guard grinned at me when I got into the car, so obviously he at least knew.

I then made my way to the access office where I waited in another line for twenty minutes or so, after which I was presented with a placard—to which they had affixed the bar code. Apparently, among the rules changed on March first was the one where you had to actually have the car there to receive the base access sticker. So that entire two hour process, gate changes, recitation of the paperwork and all, was entirely unnecessary. Once I had finished shaking my fist at the sky and screaming out my anguish, I was forced to admit that it was a fitting conclusion to the process.

So, as I say, I’m currently at a place where things seem to be ticking along without complications. This puts me a bit on edge. It’s so out of step with the way things have been going that I have to assume that there’s something I’m missing lying in wait for me. There’s the upcoming trip to Bahrain, of course, in which my company intends to have me travel alone to a strange new country, in order to be able to continue to dodge the work laws for the country in which I currently reside. I’m looking forward to that with a sort of anticipatory horror, but it’s not for a month or so yet. Possibly everything will continue smoothly for that time, but I am suspicious.

And with impeccable timing, I’ve just received an email from my company, informing me that they “need to talk with me about this week’s timesheet.” Apparently, they don’t like the fact that over the last two weeks, I worked 140 hours, with no days off. Frankly, I wasn’t a huge fan of it, either. I intend to present them with the novel suggestion that if they don’t want me working that many hours, they should perhaps not tell me to work from 6 AM to 4 PM, seven days a week. If they assign me insane hours, they can’t then also complain that I’m working them. That’s my prerogative, and I don’t take kindly to having it usurped.

I’m not sure why they care, anyway. I’m salaried, which I’m pretty sure means that they can tell me to work up to 168 hours a week, and I can do it or quit. I’m okay with this arrangement or I wouldn’t’ve signed the contract in the first place. If they’re feeling guilty, they’re welcome to give me a bonus. Personally, I just intend to use the massive number of extra hours I’ve worked as a bargaining chip in my salary renegotiation when I head back to the States.

I’m not even going to bother putting in a segue here; I’m just moving on to a pair of driving stories. The speed limit on the freeway leading to work is 120 km/hr, or just under 75 mph. There are several big signs proclaiming the presence of speed cameras. The speed cameras themselves, however, are completely lacking, and everyone knows it. If I drove only 120 kph on the way to work, I’d be mowed down by the rest of the traffic. I’ve been driving about 180 kph, a bit over 100 mph, and I still get blown past fairly regularly. The roads are straight and largely empty, so it’s easy to let the speed creep up.

There was a clever trap set for me this morning, though. I saw a car sitting on the right side of the road, its left front side smashed in. The car had clearly spun over there from the force of the impact.

“I wonder what it hit?” I thought, and then saw the broken block of concrete, about three feet high and roughly cubic, sitting in my lane just a bit before the damaged car. I performed a deft maneuver which the previous driver had clearly failed to premimic, and successfully avoided joining him on the side of the road with an identical piece smashed out of my vehicle. It was a highway version of the Sirens’ trap. The shiny, injured car drew my eye away from the jagged rock in front of me so that I would dash myself upon it. I’m not sure what the trapsetter would have gotten out of this, but then, I don’t precisely recall what the Sirens got out of their trap, either. Did they eat the sailors, or what? Maybe they just really hated ships. Maybe they only sang for sailors who they thought were sailing too fast. Perhaps they were the sea’s traffic cops.

If that was the point of the block, then I’ve been told to slow down twice today. After getting on base this morning, I was pulled over by an MP while driving down the main road. The base had one of those signs up that announces your speed. According to it, I was doing 41 kph. The blue lights in my rearview told me that this was not acceptable, so I pulled over. Officer Trimble introduced himself to me, and asked me if I knew what the speed limit was.

“I thought it was 40,” I said.

“It is,” he said.

“How fast was I going?” I asked, thinking that perhaps the sign had been wrong.

“More than 40,” he said.

As he was undeniably correct on this point, I made no argument, and he let me off with a warning. It seems that the base commander has grown tired of people speeding, and has threatened to drop the speed limit to 10 kph if everyone doesn’t knock it off. The MPs, therefore, get to spend the next few days pulling over everyone who’s speeding at all and informing them of this. My extra kilometer per hour was enough of an infraction to land me in this group, although not enough to earn me a ticket.

Speed warnings aside, everyone’s been very enthusiastic about me being here. Morla, who was holding down the job by herself before Atreyu and I arrived, expressed a hope that we’d be here for some time to come, and I get daily compliments from the folks I help out. They’re like morning affirmations, only they go on all day, and other people do them for me. I highly recommend it! It’s a good technique, if you can manage it.

My Arabic is still lousy, but at least I can read the alphabet and request things in a restaurant without just pointing to them, so it could be worse. My work is fun, and I enjoy what time I have outside of work, so I’m hard-pressed to complain, which is really the only problem. If it weren’t for everything going right, I’d be completely satisfied.

February 19: Kuwaitlessness

I’m at work, such as it is. The job is, as I’d begun to realize back in Germany, nothing but helpdesk. For reasons I can’t understand, there’s a belief that this job is extremely taxing. We’re here ten hours a day, six days a week, and I’d estimate that I’ve gotten about twelve hours of work each week so far, leaving an average of eight empty hours per day. This is the sort of job that would suck my soul out through my empty eye sockets after I clawed my eyes out from sheer boredom, except for one thing: there’s no requirement to look busy.

This turns everything around. If I had to sit in front of a monitor for all ten hours, pretending to do work, I’d be miserable. But instead, I’m allowed to do absolutely anything I want to do when there’s no work to be done, as long as I can bring it into the office. I’ve been reading books, completing crosswords, doing Sudoku, learning Arabic, building wire sculptures, developing my cartoon sketching—all the things I’d be doing at home, basically, except that I’m getting paid for them. This may be the best job I’ve ever held. Occasionally, my free time is interrupted by someone calling in with a computer issue, but so far, everything’s been well within my abilities, which means that every time the phone rings, it’s someone calling to confirm that I know more than them. Afterwards, I get to go back to whatever I was amusing myself with before. At the end of this, I’ll be required to take a 7-week vacation. It’s a hard life.

I am a bit disappointed that the job itself isn’t very challenging. However, when I was packing to come here, I crammed all the books that I thought I’d need into my luggage, so I have all of those on hand. Rather than having to use them as reference material, I can leaf through them at my leisure and learn at whatever pace I choose. I haven’t bothered to crack any of them open yet, but they’ll be there when I want them. Meanwhile, my Arabic is coming along quite well, I think. I can read the letters, albeit in that halting, overstretched way that makes native speakers smirk, and I can manage the sort of conversation I’d have while ordering food. My handwriting’s sort of shaky, but it’s coming along, too.

In what I feel is a major breakthrough, I’ve found a cartoon style that I like. I’ve never been happy with my doodles of faces or figures, except on rare occasions. I’ve been trying a lot of different techniques, though, and I’ve discovered a way to draw them that I think looks good. I’m a long way from being an artist yet, mind you. Drawing from different angles still escapes me, and I doubt I could draw the same figure twice. Still, I can manage cartoony faces with the expressions I want, which is a huge step up from the stick figures with a grin or a frown that I generally use.

It even looks like my job is likely to get me a car soon, so that I can stop sharing with Atreyu. I’d been emailing my contact at my company about it fairly regularly. You might say “harassing,” even. I’d be hard-pressed to call you wrong. Certainly my contact felt so, as he simply chose to stop responding to my emails. I felt that this was a fairly immature move on his part, so I told on him: on the next email, I CCed our mutual boss. That one got a response extremely quickly, claiming that we’d have the car in just a couple of days. That was Saturday, and this is Tuesday, but if it’s here by the end of the week, that’s close enough.

Naturally, I’m not assuming that the car will be ready in that time. Things so rarely run that smoothly. I’d be disappointed if they did, really, as I’d have nothing to complain about. Indeed, I’m currently running low on major issues. I’m down to the fact that Verizon is still trying to charge me for what they freely admit is someone else’s bill, and the money that my company owes me from Germany’s TDY time and the whole plane ticket fiasco extravaganza. That comes to several thousand dollars, so it’s not chump change, but as long as they don’t pay it, I get to make obnoxious comments about what I should do to recoup my losses. It would probably be less amusing if it weren’t for the certainty that I’ll get paid eventually, but as it is, it’s been a source of mild irritation and great amusement for the better part of a month now.

I’ve identified a number of things that are going to go wrong down the road, though; this way, I have something to look forward to. These include:

  • the fact that I’ll be driving on what people are only mostly sure is an acceptable license,
  • the weekend trip to Bahrain in two months for the purpose of leaving the country and coming right back in, made necessary because my visa clearly says “tourist,” and not “work,”
  • the coinciding renewal of my card that lets me get on base,
  • the inevitable argument when my company tries to lose two weeks of my vacation,
  • and more!

Having these planned out makes them even more entertaining when they arrive. It’s like when you’re debating a point with someone and they raise an argument you already have a rebuttal for. There’s a moment of glee when you know for certain that everything is going exactly along its preplanned paths.

Maybe you folks don’t feel this glee. Perhaps you should plan your frustrations more carefully! I highly recommend it.

February 5: The Kuwaiting Game

A salaam aleikom!

I’m potentially going to my first day of work today. You may be wondering what I’ve been up to for the last week and a half, since I left Georgia on the twenty-fifth of January. Mainly, I’ve been wandering around Kuwait and playing on my computer. I’ve learned a bit of Arabic, seen quite a lot of the local area, and set a few new high scores on Timeshock, so it’s been productive on all fronts.

Perhaps you think it is strange that my company flew me out to Kuwait well before it was time for work to start. This is, naturally, not precisely what’s transpired. Rather, they simply failed to do any of the preparatory paperwork before sending me over here. My coworker Atreyu and I arrived here at about 1:30 in the morning on Sunday the twenty-seventh, then stood around the desert waiting until just past 5 AM for our contact to pick us up, as no one had told him we were coming in. Having begun to learn how things work, I had at least thought to get his number before flying out here, so fortunately we were able to call him and inform him of our arrival.

We tried to get onto base the next day, but were turned back at the gate. Before we could get on base, we’d have to get passes made up. The pass-making shop was, of course, on base. This was not as insurmountable an obstacle as it first appears, fortunately. All we needed to do was be escorted on by a government worker. Unfortunately, the only one we knew by name, Morla, wasn’t answering her phone, so we left her a message and headed home.

A few days went by and various emails and phone calls were exchanged. Documents were photocopied, and exciting new revelations were made. For instance, it was let slip that not only were we going to be working six days a week—something I’d been told a while ago, but well after I’d agreed to the job and salary—but that we’d also be doing ten-hour days. Now, presumably lunch is somewhere in there, which knocks it down to a nine-hour day, but combined with the bonus workday that’s fourteen more hours a week for the same pay. In other words, it’s essentially a 25% hourly wage reduction. I’ve mentioned my displeasure to my company, but I suspect I’m stuck with this one.

They’d also like me to work starting at 6 AM, which is fine except that they want Atreyu to start at 9 AM, and they’ve only allowed for one car in the contract. That’s currently being fixed, which means we should have the other car by, oh let’s say 2010. The year, not the hour, in case you thought I’d switched to military time. In the meantime, we’ll both be working 9 to 7. It was suggested that perhaps we could both come in at 6 AM and leave at 7 PM, you know, just as a temporary situation until the car thing was resolved, but I flat-out refused that. I’m pretty clear on how temporary situations like that work, and I’m not volunteering to sit around the base for an extra three hours on top of everything else they’ve already tacked on. If they want to pay me for thirteen hours a day, then we can talk. Otherwise, that’s a no-go.

Camp Silver City is currently on Force Protection Condition Charlie, which is one down from the maximum alert level. This means, among other things, that every single vehicle going into the base gets a complete search. In the mornings, I’m told it takes an average of an hour and a half to get onto the base. According to the antiterrorism training we received, FPCon Charlie was not designed as a sustainable condition. It’s only for when there is a specific but not quite local threat, as it causes too much hardship in daily life otherwise. That’s why Silver City’s only been at Charlie since the beginning of the Iraq war. They wouldn’t want to keep it there for a long time, you know—geologically speaking.

Anyway, that was all a tangent. On Saturday, we tried to get onto the base again, this time accompanied by Morla, our contact who works there. We were diverted from the gate to the temporary badge office, who then told Morla that although she had escort privileges, she had to submit the paperwork requesting temporary passes forty-eight hours in advance. This was news to us, and to Morla as well, but it was apparently the rule of the day. She called her boss to ask him to sign memos allowing us on, but he was off that day—which seems to me to be the problem with staggering the weekends; you’re essentially guaranteed that on any given day, at least some of the people you want won’t be there—so we gave up and headed home.

We took another crack at it this morning. We went to the second gate, where the guards told us to go to the first gate. At the first gate, we were diverted over to the parking lot by the second gate, where we’d been going in the first place. We made it back to the same temporary badge office as before, passing through the FPCon Charlie security checkpoint—which consisted of them being so focused on the fact that Atreyu had an MP3 player in his pockets that they didn’t notice that the metal detector beeped when he went through, and therefore let us on without so much as wanding him—and discovered that although there was now no 48-hour notice required, the badge office didn’t open until 1 PM. Morla looked about ready to chew through the chain-link fence and just walk us in, guards or no guards, so I pointed to some graffiti scrawled on the wall.

“Don’t be moody,” I read. “Good advice, Morla.”

Morla laughed. “I’m not moody. That involves changing moods. I’m pissy all the time.”

“Fair enough,” I said.

Morla made a valiant effort at getting through to the guards using logic and reason, but to no avail. The most they did was complain that our paperwork was out of order—not as in “not completed,” just as in “this paper should be on top of the other one”—which they were kind enough to staple in the correct order for us. Of course, they were also kind enough to staple Atreyu’s passport to my paperwork, so now my passport photo looks even less like me, but so it goes.

We’re going to head back at noon or so and try again. Assuming that the rules haven’t changed too much with the shifts, I think we’ll actually make it on today. Of course, according to the schedule they’ve relayed to us, tomorrow’s my day off, but I think that perhaps I won’t press that point until we actually get all of the paperwork done. I won’t be working my actual shift until we get the second car, anyway, so I assume I’ll just have Friday off with Atreyu until that gets sorted out.

That said, Kuwait’s quite nice. I’ve been quite enjoying this vacation, and I haven’t even had to consider whether I’m getting enough entertainment out of the days to justify the time off, since I haven’t had to take any time off for it. I know some people say that they wouldn’t know what to do with themselves if they had all day off, but it turns out that I’m just fine with getting money for nothing. The trick is to plan to do things, then not do them. That way, you always have a plan, so you’re not just sitting around because you’ve got nothing to do. You’re sitting around because you want to! It makes even the idleness purposeful. And, of course, when you get tired of being idle, there’s a plan all ready to go. I’m still looking forward to actually starting this job, too, but it’s nice to be able to appreciate the time without it, as well.

I’ve attached a mildly edited Dilbert comic from Sunday, which I think does a fine job of summing up the way the process has been going. I’m still upbeat about the whole thing, but then, I find amusement in odd places sometimes.

unnamed.jpg

January 25: Kuwaiti Matters

This email’s about a week overdue, but I’ve been busy. As you may have noticed, a relatively absurd number of things had gone wrong with this trip to Kuwait, and none of them were my fault. This meant one thing: my turn was due. One thing that my superstitious worldview is entirely clear on is that the more I complain about other people’s errors, the more massive my own is is going to be. I wasn’t sure what I’d screwed up yet, but with everything that had been bungled so far, I knew it was going to be big.

I didn’t discover my mistake until after I was dropped off at the Frankfurt airport on Friday and attempted to get my boarding pass. I once again didn’t seem to be in the system, and when I showed the lady my eTicket, the reason why soon became clear: although I had booked travel for the eighteenth, I had neglected to make it for the eighteenth of January. Due to a clever failure in reading comprehension on my part, I’d been scheduled to fly out of Frankfurt on the eighteenth of February. As I had to be in Georgia on the nineteenth of January, this wasn’t really going to work for me, so I paid the Fool Fee and got my ticket switched.

I wasn’t about to be let go with a simple monetary fine, though. My tickets were only booked through to Newark, where I was left on standby for a day and a half before finally getting a flight out. I nearly ended up there even longer, as I discovered that when the airlines say that times are subject to change, they mean backwards as well as forwards. My flight to Georgia was, when I checked in the afternoon, delayed until 9:00 PM. When I rechecked the site at 6:40, I discovered that they had undelayed it to 7:15. They redelayed it to 7:30 on my way to the airport, or I’d never have made it. I had some choice words for the airlines, none of which their representatives had to hear as I was out of breath from running when I boarded the plane at 7:14. Still, I thought the epithets hard enough for them to get the gist, I think.

Oddly enough, arriving a day late for training caused no problems whatsoever. By the end of Sunday, I was caught back up with everything that had gone on on Saturday, and over the course of the week, was pleasantly surprised to discover that I hadn’t screwed anything else up. All of the shots I was supposed to get, all of the paperwork I was meant to do—it was all correct, or didn’t matter. Quite a lot of it fell into this second category, actually. In fact, I’d go so far as to say that all of it could have. Everything that we were told was mandatory to have done before we arrived turned out not to have been. It all had to be done before we left, but we had the time and the resources to get it all done here.

I’m glad that I decided not to push my luck on most of it, though, especially as I spent the week bluffing my way through with unsigned orders. For a contractor to get access to various parts of an army base, you have to have invitational travel orders, which list various things such as the contract number, your company’s name, your point of contact, and so on. It’s about three pages worth of stuff, printed on official letterhead and signed at the end, and you need about a dozen copies to get through the training. Mine were typed in Microsoft Word, printed on regular paper with no identifying marks, and unsigned, but no one called me out on it, so I suppose it worked.

I currently have a red stamp on my hand reading “COMPLETED.” I’ve taken a picture, but I’m on a public computer right now, and can’t upload it. In 45 minutes, I’ll be heading to the airfield to get screened for the flight. Another hour or so after that, and I should be on an airplane. There’s some question as to the route it will take and how long it will actually take to reach Kuwait, but it’s definitely in the cards at this point. There’s only so much else that can go wrong.

Please note that I have included that last sentence fully aware of how I am tempting fate! I do this for you, because I know how much you enjoy hearing of my misadventures. They seem to be nearly at an end, I’m afraid. At most, there should be only another day or so in which things can go wrong with the trip. After that, they’ll have to go wrong in Kuwait itself, but daily mishaps don’t have the same flavor as the frustertainment of travel woes.

January 15: Kuwait Kuwait, Don’t Tell Me

I know all of you NPR geeks have been waiting for this title. Indeed, I’ve actually gotten more than one request for it. I try to make sure that the titles are at least somewhat related to the subject matter of the email, though, so I’ve been holding off on it—but as it’s rapidly becoming apparent that lack of information is one of the themes of this trip, I think its time has come.

Months ago, I asked about a certain type of Army online account that I thought I might need, and was told I would not need it. Monday afternoon, I received the new information that I did in fact need it, and by today if at all possible. The rental car we were meant to have over here in Germany does not seem to exist. No one has mentioned why, and I suspect that this is because no one knows. I have yet to receive reliable information on when I’ll be leaving Georgia, and whether it will be by military or commercial air, which affects what sort of bags I can bring. Once I reach Georgia for training, I will be receiving an unknown number of items weighing an unknown amount and occupying an unknown amount of space. These items may or may not be accompanied by a bag to put them in. The woman I’ll be working with in Kuwait asked me today if my company had completed the paperwork necessary for me to get on base there, so I can do my job. I do not know the answer to this. I asked if she meant the travel orders, but apparently she did not—which is just as well, as I don’t have those yet either, despite the theoretical requirement to have them upon hotel check-in here in Germany.

My training thus far has taken place largely on a computer which does not have the systems we’ll be using installed, on a desk without a phone. A common exchange goes like this: I read a trouble ticket and say, “So if I had the console, I would pull up the user information and computer name, right? Then, if I had a phone, I would call them and get more details about the problem. After ascertaining that it is what they reported, I’d remote into their computer, if I had VPN software.” The whole process appears to be straight out of a Dilbert comic.

dt981014dhc0.gif

There’s a Mitch Hedberg joke that goes, “I think Pringles’s initial intention was to make tennis balls. But on the day that the rubber was supposed to show up, a big truckload of potatoes arrived. But Pringles was a laid-back company; they said ‘Hey! Cut ‘em up.’”

See, I’m with Pringles. As it turns out, I can likely get the online account before I really need it. I don’t particularly need a car here in Germany, and I’ve actually been enjoying the opportunity to walk around the city. I’ll leave Georgia when I leave, I’ll take what I can take, and I’ll ship the rest, or mail it home. If I get to Kuwait and don’t have access to my job, I’ll lounge around my apartment and see the sights—and if I don’t have an apartment, I’ll hit up CouchSurfing and lounge around someone else’s. I really don’t see anything to get worked up about.

I’m fairly convinced that I’ve discovered one more thing no one’s told me, though, one which dwarfs all of the rest of these. Although I won’t be entirely positive until I actually get to Kuwait, I am almost certain that the job I agreed to do in Kuwait, the job which had a five-page description entitled “LAN/WAN Administrator,” is not in fact the job which I will be doing.

I’ve had a growing suspicion about this since I arrived in Germany, and began training with the help desk technicians. The job contract requested half a decade of experience in running a multi-domain wide area network. This includes everything from managing the user accounts to ordering the pieces needed to actual physical construction of the network. It asked me to have expert knowledge of three different programming languages, to have two different network certifications, and to be able to communicate well in order to not embarrass myself during the monthly reports to various important folks and during the weekly meetings I would be leading. It discussed the various other administrators and techies I would be in charge of. It was, in short, quite explicit about the new managerial duties I would have to take on, in addition to the flood of new skills I’d have to hone.

What I’ve come to realize, however, is that there is in fact no managerial responsibility associated with this position at all. All of the network administrators are located in Germany. My job in Kuwait is to be the guy on the ground, basically. I’ll get to go out and fix stuff, to pick up the computers and shake the sand out to make them work again, to tear them apart and hopefully rebuild them. I’ll get to muck about with all of the network utilities and settings, to keep everything running smoothly, but I won’t have to make the command decisions on when and what to upgrade.

I admit that it’s mildly disappointing to learn that I won’t actually have anyone working for me—but in all honesty, I wasn’t really looking forward to that. I like being responsible for my own work. I can’t see myself getting the same sort of enjoyment out of breathing down someone’s neck. Basically, what I’m realizing here is that I’ll get to do all of the things I was looking forward to and learn all the skills I was excited about picking up, without being the guy who’s got his neck on the line if everything goes wrong. So really, I’m sort of okay with this.

I do find it somewhat astonishing that I have been flat-out lied to regarding what I’m going to be doing with a year of my life—in written form, on signed documents, no less. I’m curious what they would do if this were the sort of thing that upset me. The document I signed was, after all, a job offer. If they were to choose to pay me a different salary then they’d promised, I’d be able to use that document to insist that they stick to what was agreed on. It seems logical, therefore, that I could do the same thing with the rest of the contract. They offered me this job, and theoretically, I could demand that they provide it. Of course, the contract also stipulates that either side can bail at any time for any reason, so I suppose that technically they would only have to agree that they would be providing the job if they weren’t terminating my services, so I’m probably better off not trying that. Besides which, like I mentioned, they’ve basically said, “Okay, we’ll give you the higher salary, but we’re not going to let you do the tedious parts of your new job—only the fun ones. This is not open to discussion!” Much as I’d like to play Br’er Rabbit here, I believe I’ll end up just going along with their demands.